buying a home with us...
At Charterhouse we recognise that buying a property is a major investment for everyone and ultimately this will be your cherished home.

With that in mind, we set ourselves high standards in design, quality and workmanship to ensure that you will be delighted with the end product.


Once you’ve chosen your property, and paid a Reservation Fee, we will send periodic updates to let you know how your property is progressing and letting you know when it will become yours.

Once your purchase completes, our Property Manager will arrange to meet you at your new home to handover your keys, provide you with all the certificates and documentation you need and will answer any questions you may have.

Our aim is to give you peace of mind throughout the customer journey and so we will stay in touch with you even after your purchase completes.

Once you’ve found the property you wish to buy, either from us directly or via our appointed agent, you will need to complete a Reservation Form and pay a Reservation Fee to secure your offer. Once accepted by us, your property will be taken off the market.

After this point, things may go quiet between us for a while, but our solicitors will be communicating behind the scenes getting everything ready for Exchange of contracts. If necessary, you will also be applying for a mortgage, and possibly a Help to Buy loan. When everyone is ready, we will proceed to Exchange when you will pay your Deposit. At this point your sale is fully committed.

As building works continue, we will send periodic updates to give you an indication of when the sale will complete. Three weeks before your property will be ready for you, your solicitor will receive a Notice to Complete. This is typically issued three weeks before the Completion of the sale goes through At Completion you will pay the final balance due (either directly or via your mortgage provider and/or Help to Buy) and the property transfers to your ownership.

In the days leading up to Completion, our Property Manager will contact you to arrange a time to meet you at the property to complete a Handover meeting.

At your handover meeting you will be asked to inspect the property and any faults, or snags, will be noted. We appreciate that not all faults will be obvious at this first meeting, so we ask you to advise us of any other faults you identify within seven days. We will then aim to resolve all of these within two weeks. Where this is not possible, we will advise you, explain why and let you know when the problem will be rectified.

Going forward, we will continue to resolve any issues relating to defective workmanship by Charterhouse for two years from the point of completion. Thereafter, your new home structural warranty will cover you for significant problems relating to the building.